Account deletion

Here you can request deletion of your account in the WEBRA mobile app and on your supplier's B2B portal. The form works without installing the app.

If the app is installed, it is faster to delete the account directly in it: Profile → Delete account.

Before you delete

The account is linked to a specific supplier's portal. If you work with several suppliers, deletion will affect only the portal you specify in the form. Your other accounts will keep working.

After deletion, you will lose access to the catalog, order history, documents, and settlement records on that portal. The account cannot be restored — a new registration or a new invitation from the supplier will be required.

What is deleted

• the account and portal access;
• your personal data: full name, phone number, email address;
• push notification identifiers and the list of linked devices;
• notification settings.

What is retained

Orders, invoices, delivery notes, sales records, returns, and settlement records remain on the supplier's portal.

These documents relate to your company as a counterparty, not to you personally. Deleting the account terminates your personal access but does not affect the company's documents. The decision on their retention is made by the supplier — the owner of the portal data.

Personal data included in such documents — for example, the name of the order author — is retained within them as part of the transaction record.

Timing

Requests are processed within 30 days of receipt. We will notify you of the result by email.

Questions

For questions about the content of your data, contracts, and documents, contact the supplier whose portal you use — the supplier is the controller of this data.

For questions about the app or this request, write to support@webra.cloud.

More about how data is processed: WEBRA Mobile App Privacy Policy.